Privacy Policy

  Last Revised: 25/02/2023   

Dear PANGO lovers out there,

PANGO cares about your privacy. For this reason, we collect and use  personal information only as needed to deliver our products & services and to communicate with you about the  same, or as you have requested (collectively, our “Services”). Your  personal information includes information such as:

• Name
• Address
• Email address
• Billing and payment information
• Other data collected that could directly or indirectly identify you.

Our Privacy Policy not only explains how and why we use your personal  information that we collect, but also how you can access, update or  otherwise take control of your personal information.

If at any time you have questions about our practices or any of your  rights described below, you may reach our dedicated team by contacting  us at pangoxpangolin@gmail.com. This inbox is actively monitored and managed  so that we can deliver an experience that you can confidently trust.

1). What information we collect, how we collect it, and why :

Much of what you likely consider personal information is collected directly from you when you:

1. create an account or purchase any of our Services (ex: billing  information, including name, address, credit card number, government  identification);
2. request assistance from our  customer support team via email.
3. complete contact forms or request newsletters or other information from us.

However, we also collect additional information when delivering our  Services to you to ensure necessary and optimal performance. These  methods of collection may not be as obvious to you, so we thought we’d  highlight and explain a bit more about what these might be (as they vary  from time to time):

2). Cookies and similar technologies on our  websites and mobile applications allow us to track your browsing  behavior, such as links clicked, pages viewed, and items purchased.  Specifically, the data collected relates to your interactions with our  site features or third-party features, such as social media plugins,  contained within the Services; Internet Protocol (IP) address (for  example, to determine your language preference; browser type and  settings; the date and time the Services were used; device type and  settings; operating system used; application IDs, unique device  identifiers; and error data). These technologies also automatically  collect data to measure website performance and improve our systems,  including metadata, log files, page load time, server response time to  optimize DNS resolution, network routing and server configurations.

3). How we utilize information. 

We strongly believe in both minimizing the data we collect and  limiting its use and purpose to only that (1) for which we have been  given permission, (2) as necessary to deliver the products you purchase  or interact with, or (3) as we might be required or permitted for legal  compliance or other lawful purposes:

4). Delivering, improving, updating and enhancing our Services. We collect various information relating to your purchase, use and/or  interactions with our Services. We utilize this information to:

• Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
• Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Services
• Detect and prevent fraud and abuse of our Services and systems

Much of the data collected is aggregated or statistical data about  how individuals use our Services, and is not linked to any personal  information.

5). Sharing with trusted third parties. We don't share  your personal information with affiliated companies and third parties unless it is of a legal compliance or lawful purposes as stated before.

6). Communicating with you. We may contact you directly  or through a third party service provider regarding products or services  you have signed up or purchased from us, such as necessary to deliver  transactional or service related communications. We may also contact you  with offers for additional services we think you’ll find valuable if  you give us consent, or where allowed to contact you based on legitimate  interests. You don’t need to provide consent as a condition to purchase  our goods or services. The contact will primarily be via email.

7). How we secure, store and retain your data. 

We follow generally accepted standards to store and  protect the personal information we collect, both during transmission  and once received and stored, including utilization of encryption where  appropriate. We retain personal information for as long as required to engage in the  uses described in this Privacy Policy, unless a longer retention period  is required by applicable law.

The criteria used to determine our retention periods include the following:

• The length of time we have an ongoing relationship with you and  provide Services to you (for example, for as long as you have an account  with us or keep using our Services);
• Whether account owners modify or their users delete information through their accounts;
• Whether we have a legal obligation to keep the data (for example,  certain laws require us to maintain records of your transactions for a  certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such  as in regard to the enforcement of our agreements, the resolution of  disputes, and applicable statutes of limitations, litigation, or  regulatory investigation).

If you have any questions about the security or retention of your personal information, you can contact us via Instagram or at pangoxpangolin@gmail.com.

8). How you can access, update or delete your data. 

To easily access, view, update, delete or port your  personal information, or to update your subscription preferences, please  sign into your Account and select 'My Account'.

If you make a request to delete your personal information and that  data is necessary for the products or services you have purchased, the  request will be honored only to the extent it is no longer necessary for  any Services purchased or required for our legitimate business purposes  or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings you may also contact us by one of the methods  described in the “Contact Us” either via Instagram or email.

9). Non-Discrimination. 

We will not discriminate against you for exercising any of  your privacy rights. Unless permitted under applicable laws, we will  not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services,  including through granting discounts or other benefits, or imposing  penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or  services or a different level or quality of goods or services.

Changes to this policy. 

We reserve the right to modify this Privacy Policy at any time. If  we decide to change our Privacy Policy, we will post those changes to  this Privacy Policy and any other places we deem appropriate, so that  you are aware of what information we collect, how we use it, and under  what circumstances, if any, we disclose it. If we make material changes  to this Privacy Policy, we will notify you here, by email, or by means  of a notice on our home page, at least thirty (30) days prior to the  implementation of the changes.